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Grievances

india1ATM is committed to extend the best possible services to its customers. Our customers can utilize different channels to reach the Customer Helpdesk as well as submit their grievance using the form given below.

As per RBI guidelines, in case of any failed ATM transaction, you are requested to lodge the complaint at the branch of the Bank where you maintain your account to which the said ATM card is linked.

We, at india1ATM, always strive to give the best in class service to you. In case you require assistance with any of our products and services, please feel free to reach us by filling up the form below or calling our 24 hour Customer Service Center on our Number 080 45 45 42 42.

Select an Issue (required)

ATM Related Issue

Employee and Partner Related

Complainant Name (required)

Complainant Contact Number (required)

Complainant Email (required)

Complaint Description (required)

Identity of the Individual(s) involved: Separate multiple entries by commas

Name(s) (required)

Designation(s)

Contact Number(s)

Individual Email(s)

Any Witness or Documentary evidence (required)

Code of Conduct Helpline for Partners and Customers :
At india1, we adhere to the highest levels of ethical business practices as articulated by our Code of Conduct guidelines. In our endeavor to provide an independent forum and vigil mechanism for all employees and other stakeholders of the company to raise concerns and report any breach or threatened violation of the code we have an independent grievance redressal forum in the form of BTI Ombudsman. Any stakeholder (employee, associate, strategic partner, vendor, customer) who observes an unprofessional conduct can approach the Ombudsman’s office to voice his or her concerns. The complainant may be either an observer who is not directly impacted, or a victim who is directly or indirectly affected by such practices. The Office aims to provide a fair and equitable redressal mechanism. The process is designed to offer protection to the complainant provided the disclosure is made in good faith and the alleged action constitutes a genuine and serious breach of BTI Code of Conduct. The Ombudsperson will treat all disclosures in a confidential and sensitive manner. A person can raise a concern, in writing by giving background of the unprofessional conduct, reasons for raising the concern, the identity of the individuals who may be involved and documentary evidence, wherever available. Complaints may be sent in either of these forms: 1) In writing (Through hard copy mail) to: The Ombudsman, BTI Payments Pvt. Ltd, Corporate Tower B – 8th floor , 150, Diamond District, HAL Old Airport Road, Bangalore 560008 2) In writing (Through email) to a secure email id, ombudsman@india1.co.in
FOR ANY ATM RELATED ISSUES – Send in your grievances to Complaints@india1.co.in
india2atmGrievances